In any service industry, meeting the needs of customers is always a top priority for companies. And customer service in logistics is also a leading concern in the logistics industry. It is the loyalty of customers and the rate at which customers reuse logistics services is a measure of success in the field of customer care of each business.
Customer service in logistics is the activities, service actions are provided, acting as added value. The aim is to bring more value than the core service that customers need and bring the most satisfaction to customers. For businesses or business organizations today offer more services to customers besides their main products.
For today's life, time is always the most important factor. Therefore, in customer service of logistics, time is an extremely important factor to create customer satisfaction.
Not only for the logistics industry but for any industry, the shorter the time the customer receives the product, the more satisfied the customer will be.
This is an indispensable factor for customer service in logistics. For reliability, the brand will always be the most important factor for customers. If the brand of service that your company provides is more reliable. Then customer service has the opportunity to satisfy larger customers.
Typically, when we buy products, if we buy in reputable brands, we will always feel safer. We will not need to worry or pressure on fraud or anything like that when using that product.
The price competition has never cooled down in the market today. Especially when customers always like cheaper products. Or rather, there is a price that suits their needs.
If your logistics service can provide the same items, same quality (or higher quality). But with cheaper prices, obviously, you will have a huge advantage.
Flexibility is the ability to flexibly deliver products according to customers' needs. Currently, customers always want to use products that can solve their problems. Therefore, if possible, always customize the product so that it can best suit customer needs.
For supply chain management in logistics services, customers only need to deliver goods, the rest of your company will help them design a reasonable supply chain. In addition, you will also receive orders, plan to ship and collect invoices. In order to create a trust for your customers, do these tasks quickly and responsibly.
To create a customer service in professional and methodical logistics. You create a storage service with the cross-docking system. This will significantly reduce the storage costs of goods and increase business efficiency.
Other services in logistics include:
• Customs procedures.
• Additional insurance procedures for goods.
• Advising and guiding customers on the shipping process.
Above is the whole share of LEC Group regarding customer service in logistics. If you need support and want to find a professional logistics service provider, quickly. Please contact us today!
Head Office: Road 4, Phu My 1 Industrial Zone, Phu My Ward, Phu My Town, Ba Ria - Vung Tau, Vietnam.
Add: No. 28 Thao Dien Street, Thao Dien ward, District 2, Ho Chi Minh City, Viet Nam.
Hotline: (+84) 909 800 136 & (+84) 901 388 136.
Tel: 0254. 3897 789
Hotline: (+84) 901 388 136 & (+84) 899 788 136.
Head office: Road 4, Phu My 1 Industrial Zone, Phu My ward, Phu My Town, Ba Ria - Vung Tau, Vietnam
HCMC RO: The Galleria Metro 6 Building, 59 Hanoi Highway, Thao Dien Ward, District 2, Ho Chi Minh City
Northern Branch: Phuc Son Port, Dyke Road, Kim Luong, Kim Thanh, Hai Duong, Vietnam
Mr. Richard Seth
LEC’s Representative in Indonesia
Hotline: (+62) 21- 30053614 & (+62) 815 9212190
Address: PT Indo Globex Worldwide , Axa Tower 45th Floor , Jl.Dr Satrio Kav 18, Jakarta Selatan 12940 Indonesia.
Mr. Mike Raj
LEC's Singapore Representative
Hotline: (+00) 65 9018 4988.
Address: 6 Raffles Quay, Singapore 048580